Successfully managing a small business is no easy feat and it can be incredibly difficult. As a matter of fact, a large number of business owners will have to file for bankruptcy every year because they cannot afford to run their business anymore. These people have to fold up because they have failed to sustain success in the modern day world.
There are a lot of reasons as to why small business fold up every year, one of them mainly deals with technology. A lot of business owners are older in age and thus it is hard for them to adapt to the world around them that changes every year thanks to advancements in technology. Another key reason involves customer service operations and customer service outsourcing companies.
Now, it may sound crazy for someone to outsource their customer service experience, but it may help. A customer service outsourcing company is essential for success in many cases because people now really value a solid customer service experience. As a matter of fact, over 80% of all customers have stated that they would pay up to 25% more for a better customer experience. Here is what you need to know about customer service outsourcing companies.
New Voice Media conducted research and it yielded some interesting results, most importantly that nearly $41 billion is lost by United States companies each year due to bad customer experiences. American Express also gathered data that revealed that over 75% of all customers have bailed on a transaction because they had a bad service interaction.
Over half of all customers believe that easy access to customer support and information can help them fall in love with a brand. This is one way in which customer service outsourcing companies can help you out. They can set up a customer service support system that is accessible at all times so that people can get the help they need whenever it is that they need it.
New Voice Media conducted more research recently and discovered that 75% of all customers believe that calling is the most effective way to get a quick response for their customer service issue. It is important to note, however, that over half of all customers will become incredibly irritated if they are unable to speak with a real person right away.
There was more research conducted by New Voice Media and this revealed that just about 70% of all customers have said that if they have a good customer experience then they are very likely to recommend the company to their friends and family. So make sure you have a good customer service outsourcing companies to work hand in hand with you to establish the best customer support system.
Nearly 45% of all customers in the United States have taken their business elsewhere as a result of poor customer service. Out of these people, just about 42% of them are unhappy with unhelpful or rude staff, over 30% are sick of speaking to multiple customer service workers, and 25% of these people hate being kept on hold. According to the Credit Research Foundation, 61% of late payments are due to compliance or administrative problems such as incorrect invoices or receiving the invoice too late.
If you want the best results for your customer support and customer service systems, then you should trust the professionals that work in the field to build you a well-oiled machine in terms of a customer support system. When you work with customer service outsourcing companies you ensure that you will have a customer service system that pleases your customers. This is important because if you build a strong reputation you can easily raise your prices because people are willing to pay more so that they are treated better by the businesses that they buy from.