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Maximizing Call Center Productivity
Keeping a retail business customer call center with a high volume of inbound sales calls running smoothly is no easy or simple task. From the mundane day to day tasks, such as stocking and organizing shelves to customer service, to heeding those inbound sales calls, to the more in depth responsibilities like inventory tracking and…
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Customer Retention is the Key to Business Success
Mention the term “call center” and most people will think of cheesy boiler room operations of days past. Most calls placed currently go to voice mail, and phone calls have given way to texts, chatbots and emails. That being said, phone calls still have their place in business. Phone calls are still very much a…